How To Get Support?

Dear Customers, Future Customers, and Friends!

We’re here to make sure you always feel supported. This support page gives you all the tools you need to share your ideas, ask questions, and get help with any issues you may face. Just choose the right department or reach out directly—we love hearing your feedback and helping you find solutions.

We aim to respond to all inquiries within 48 hours. Please note: we do not operate on Shabbat. Questions submitted during that time will be answered after regular hours

What to Include in Your Support Request

To help us serve you quickly and effectively, please provide as much detail as possible:

Your Name and Email:

Please provide your preferred name.

Order ID:

To verify your purchase and identify your request.

Details of the Issue:

What exactly happened, steps you’ve taken, and any error messages you’ve seen.

The more information you share, the faster we can help resolve your problem.

How to Contact Support

Email: Send your questions to support@biblicalisraelites.com
IM Chat: Click the chat icon on our site to connect with our AI agent and submit your question instantly.
Feedback & Ideas: We welcome suggestions and improvements—your input helps us grow and serve you better.

We look forward to helping you—and thank you for being part of uncovering the truth with Biblical Israelites.